Privacy Policy | Betjohn Casino

Information we may collect

To provide online casino services, Betjohn Casino may handle information that identifies you or can reasonably be associated with you. The information collected depends on how you use the website, the services you request and the information needed to meet operational, security and legal requirements. You should provide information that is accurate, current and complete when creating or maintaining an account.

Account and contact details

This may include your name, date of birth, residential or contact details, username, account credentials, preferences and communications with the site. We may also record information about your account status, gaming activity, responsible gambling settings and requests made to customer support.

Identity and verification information

Where verification is required, we may collect identity information and copies or details from verification documents. This can include information used to confirm your identity, age, eligibility and account ownership. Additional information may be requested where checks are needed to prevent fraud, money laundering, misuse of the service or other unlawful activity.

Payment and transaction records

We may record deposits, withdrawals, wagers, account balances, payment method details, transaction references and related financial information. Payment processing may also involve third-party payment providers. We do not need to store every element of a payment card or financial account where it is handled directly by a payment provider, but transaction and verification records may still be retained.

Device, usage and cookie data

When you visit or use the website, we may receive technical and usage information such as your IP address, browser type, device identifiers, operating system, language, approximate location, pages viewed, login activity and interactions with website features. We may collect this information through cookies and similar technologies.

Information may also be received from service providers, identity verification services, payment providers, fraud prevention services or other sources where this is necessary to operate the account, protect the website or meet applicable requirements. We aim to collect information that is reasonably necessary for these purposes.

How we use information

Personal information may be used to provide, administer and improve the website and casino services. Our purposes may include the following:

Creating and managing your account, including confirming your details and maintaining account security.
Processing deposits, withdrawals and other account transactions.
Completing identity, age, eligibility, anti-fraud and security checks.
Monitoring activity for suspicious, prohibited or potentially unlawful conduct.
Providing customer support, responding to enquiries and resolving complaints or technical issues.
Communicating about your account, service updates, security matters and changes to relevant policies or terms.
Understanding how the website is used, testing features and improving performance, accessibility and user experience.
Personalising website content and, where permitted, sending marketing communications in line with your choices.
Meeting record-keeping, responsible gambling, financial, security and other legal or operational obligations.
Protecting the rights, property, safety and systems of Betjohn Casino, players and relevant service providers.

We may rely on different grounds for handling information, including providing services you request, taking steps connected with an account, complying with legal obligations, preventing fraud and protecting legitimate business or security interests. Where consent is requested, you may choose whether to provide it. Refusing optional information may affect certain features, communications or services, but should not affect information handling that is necessary to operate an account or meet legal requirements.

Marketing communications may be sent using contact details you have provided where this is allowed and where you have not opted out. You can withdraw consent or unsubscribe from promotional messages at any time. Service and security messages may still be sent when they are necessary for your account or an important operational purpose.

Sharing, security and retention

Personal information may be shared with organisations that help operate the website and provide requested services. These organisations may include technology and hosting providers, payment processors, identity verification services, fraud prevention providers, customer support platforms, analytics providers and professional advisers. Information may also be disclosed where reasonably necessary to protect users, investigate suspected misuse, respond to lawful requests or comply with applicable obligations.

Service providers are expected to handle information only for appropriate purposes and to apply suitable safeguards. Some providers may process information outside Australia. Where information is handled across borders, reasonable steps are taken to support appropriate protection, subject to the requirements that apply to the relevant processing activity.

We use reasonable technical and organisational measures to help protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication, monitoring, encryption or other security practices. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should protect your passwords and notify support if you believe your account has been compromised.

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security and service improvement. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, de-identified or archived in accordance with applicable requirements.

If you provide information about another person, you should have their permission to do so and should make sure they understand how their information may be handled. The website may contain links or integrations operated by third parties. Their privacy practices are controlled by their own policies, and you should review those policies before providing information to them.

Cookies and your privacy rights

Cookies

Cookies are small files or similar technologies stored on your device. They may be used to keep you signed in, remember preferences, support security, understand website performance and help deliver relevant content. Some cookies are necessary for core account functions, while others support analytics or optional personalisation.

You can manage or disable cookies through your browser settings. If you block necessary cookies, some account features or parts of the website may not work correctly. Browser controls may also allow you to delete cookies already stored on your device. Your choices may need to be repeated if you use a different browser or device.

Access, correction and deletion

You may ask for access to personal information held about you, request correction of information that is inaccurate or incomplete, or request deletion of your information where there is no continuing reason to retain it. You may also ask questions about how your information is used, object to certain handling where available, or request limits on optional processing.

To exercise these rights, request access, request correction, ask for deletion or withdraw consent to marketing, contact support@betjohncasino.wtf. Please include enough information for us to understand your request and identify the relevant account. We may need to verify your identity before releasing, changing or deleting information. This helps protect accounts from unauthorised requests.

A request to delete information or close an account may not remove records that must be retained for legal, security, dispute-resolution or other legitimate purposes. In those circumstances, access or use may be restricted while the information is retained. We will handle privacy requests within a reasonable period and may explain if a request cannot be completed in full.

Updates and questions

This Privacy Policy may be updated when services, technology, operational practices or applicable requirements change. The latest version published on the website will apply from its stated or implied effective date. You should review this page from time to time. If you have a privacy question, concern or complaint, contact support@betjohncasino.wtf so the matter can be reviewed.